Hosokawa Micron testing and toll processing continue during COVID-19

Firing Industries makes powder processing easier by supplying Hosokawa Micron equipment. Although the COVID-19 pandemic is taking a toll on many businesses, Hosokawa Micron is fully operational – and so is its testing centre. The manufacturer continues with customer testing and toll processing by adapting its standard operations to the ongoing lockdown.

Since customers cannot attend trials and production runs in person, Hosokawa Micron has increased its video communications to allow clients to witness tests remotely.

Running as normally as possible

Hosokawa Micron is working hard to keep its operations running as normally as possible under the circumstances. The company is dedicated to protecting the health and safety of employees, customers, and partners by strictly following proper guidelines. This goes for product testing and toll processing.

How does this new procedure work? The test day begins with a video conference with the customer, to set out the goals and details of the process. During the day, Hosokawa Micron experts send multiple photos and videos of test runs and product samples to the customer, allowing the latter to witness the tests from home or the office. After all the tests are concluded, the day finishes with another video conference to discuss the results and the detailed test report. Finally, the Hosokawa Micron testing centre mails test samples to the customer.

While some customers may think it is impossible to conduct product testing or toll processing under the current travel restrictions, or may be reluctant to try a new way, Hosokawa Micron is committed to keeping its workplace (and the customer’s) safe and healthy – while continuing to serve customers, providing the high level of service that clients have come to expect from the company.

Service and communication are a top priority for Hosokawa Micron and for Firing Industries. Team members from both suppliers are still available through the usual channels. Customers are long accustomed to exceptional service, and this will continue – including first-rate testing services.

For the world’s leading power-processing equipment, rely on the name Hosokawa Micron.

To learn more, contact Firing Industries’ application-sales engineers at ddubuc@firing.com or (877) 688-0974.

This entry was posted in Uncategorized.